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Frequently Asked Questions

We understand you may have many questions before beginning pediatric audiology services. This page will help answer frequently asked questions about our program.


What are some behaviors associated with pediatric hearing loss?

Behaviors you may notice that are associated with hearing loss in infants and children include:

  • Inconsistent responses to sound
  • Poor discrimination of speech sounds
  • Delayed speech and language development
  • Speech is difficult to understand
  • Absent startle response to loud noises


What should I bring to my child’s visit?

Please ensure to bring any hearing devices your child uses. In addition, if your child takes any medication, bring either the medicine or a list of them, including the name and dose amount.


What are things I should do the day before the appointment? What should I expect the day of the appointment?

Prior to the appointment, ask your child’s primary care provider to fax us records about your child’s overall health (fax to 559-353-6913). In addition, please send or bring other test results related to your child’s condition, such as:

  • Hearing tests
  • Medical and genetic tests related to hearing, speech and balance
  • Speech-language assessments
  • Educational testing and services your child and family receive (IFSP or IEP)

Please arrive 10 minutes prior to your appointment for check-in and paperwork. 


What should I do if my child’s appointment need to be rescheduled?

Our clinicians understand that life conflicts come up. Since it’s important for children to attend therapy regularly and on time, when a conflict arises please contact us. Our team will work to reschedule any appointments or adjust future visits.

Call us at 559-353-6801 by 5 p.m. the day before the session if unable to attend.

  • If your child is sick
    • We want your child to stay home and rest if sick (fever, cough, runny nose, vomiting) and are happy to schedule a make-up visit. Unfortunately, if a session is missed without an advanced call, that visit will not be made up.

Please know: Discharge from therapy is a consideration after two missed appointments without a call, and/or if attendance to therapy is inconsistent despite calls.

Upon receiving your child’s schedule, check school schedule for events, family calendar for conflicts and review any appointments to let us know if we need to move visits.

Conflicts can happen on our end too. If this occurs, our team will make every attempt to move sessions as soon as we are alerted your child’s clinician is unavailable.


What about insurance?

Some insurance companies will only cover partial therapy costs. If you are unsure what your insurance company covers, we recommend contacting them prior to starting therapy

If you have any questions, please feel free to discuss with your clinician.


Do you have any resources for me to learn more on the different types of hearing loss?

Yes! Please read through our hearing loss brochure to learn more about hearing loss, hearing aid options and find helpful resources.